I have an old hotmail account and it stinks. Gmail of course rules the world as it should. Hotmail (or Live Mail as it is now called) doesn’t forward to other non-Microsoft accounts. It is slow. It is ugly. It has garish ads flashing all over the place.
Gmail is quick, simple and the ads are in text when there at all. It forwards anywhere, it is open to the world. Google makes cool things and it makes them available for free. Microsoft guards everything they make and they make it difficult to share. They need to change their culture, not just their software.
I put up with Live Mail because I started with it long ago and I dump junk mail there. Until it gets better, faster, cleaner and more usable, it will wither on the vine.